PRIVACY POLICY

Here at Elevate Me Up (“Elevate Me Up”, “we” or “us”), we take your privacy seriously. 

We're committed to protecting the privacy of any personal data you give us and we’ll be sure to comply with all applicable data protection legislation. For the purposes of relevant data protection legislation, Elevate Me Up is the data controller of personal data that we hold and process about you. We are registered on the public register of fee payers maintained by the Information Commissioner in the UK. Please let us know if you have any questions or would simply like to get in touch.

Please take the time to read this Privacy Policy as it is important for you to know how we collect and use your data as part of your use of www.elevatemeup.com (the “Site”). This Privacy Policy explains how we collect, use and store the personal data you provide to us. 'Personal data' is data that relates to you and that identifies or can be used to identify you – this might be your name or email address, or other digital identifiers relating to you, such as IP addresses or logs.

This Privacy Policy may change from time to time and, if it does, the most up-to-date version will be available on the Site.

OUR PHILOSOPHY

We have a philosophy here about the way we use the data you share with us and the way we communicate with you. If you hear from us, we will always aim to be respectful, relevant and appropriate. If at any time you don’t feel we’ve lived up to our philosophy, please let us know straight away by getting in touch with us.

We are proud to give you access to the Site and related services. In return, we may collect, use and share your personal data. We will only use your personal data for our purposes in a manner permitted by relevant data protection legislation, which may include:

• where necessary to provide the Site and its features available and in order to give you the best user experience;

• where we are under a contractual or legal obligation to do so;

• for our legitimate interests;

• as is necessary to progress any application you make; or

• when you have explicitly consented (for example, by actively signing up to receive various forms of communications from us).

By “legitimate interests”, we mean our interests in managing the Site and our relationship with you. We will make sure that we take into account any potential impact that such use may have on you. Our legitimate interests will not automatically override your interests and we won’t use your information if we feel that your interests override ours (unless, of course, you provide your consent or we have a contractual or legal obligation to use your information in that way). If you have any questions or concerns, please contact us.

This statement explains our privacy and data protection practices. When you use the Site, some information is automatically retrieved by your browser if you choose to accept cookies. 

This is not used to identify any individual user or passed on to any third party.

HOW ELSE WILL WE USE YOUR INFORMATION?

We may also use your information (including personal data) for the following purposes:

• to help us make the Site available to you and to help us provide related services to you (please see the "Will we share your information with anyone else?" section below for more information);

• to make the Site more relevant for you and our other visitors. This includes sometimes requesting personal data from you to help us run and develop our website and related services;

• to carry out occasional surveys and to analyse our user base — ultimately we want to ensure that the Site provides everything that you — our audience — is looking for;

• to respond to your questions and customer service queries;

• to carry out research, analysis and write reports to understand our Site and how to make it better;

• to check whether you are eligible for a competition and to contact you if you win;

• to comply with the law; or

• as we feel is necessary to prevent illegal activity or to protect our interests.

We will only use information about your gender and/or ethnicity where you have provided your consent for us to use such information for the purposes of monitoring and promoting equal opportunities.

We will keep records of any agreements you enter into with us or services or products you receive for up to six years, save to the extent that we are required to hold records for a longer period in order to comply with applicable law. This is so that we can comply with our legal and regulatory obligations and respond to any complaints or disputes that may arise in that period. Please see the "How long do we keep hold of the information?" section below for our retention policy for personal data.

HOW LONG DO WE KEEP HOLD OF THE INFORMATION?

There are certain reasons that we have to keep hold of some of your information (including personal data). Naturally we keep your information while you are a client or potential client, we also keep some information after you've stopped working with us, though only for as long as we need it. How long we keep it depends very much on the type of information we are holding and the purpose for which we need it (as well as complying with our legal obligations).

You can request that we delete your personal data at any time.

WILL WE SHARE YOUR INFORMATION WITH ANYONE ELSE?

We may share your information only if:

• you specifically request us to;

• we are required to do so to comply with a contractual obligation or legal requirement or with the directions of the courts or other authorities;

• we feel it is reasonably necessary to prevent illegal activity or to protect our interests;

• we feel that other Elevate Me Up entities’ products and services may interest you; or

We won’t ever rent or sell our user’s details to any other organisation or individual.

WHAT ABOUT PERSONAL DATA RELATING TO MINORS?

Protecting the online privacy of children is especially important. If you are under 18 years old, please do not provide us with your name, contact details or any other information about yourself. To find out more, please read our Terms and Conditions.

ARE YOU PROTECTED BY THIS PRIVACY POLICY OUTSIDE WWW.ELEVATEMEUP.COM?

Our Site contains links to other websites. Obviously, we don’t have any control over them and take no responsibility for any information you give them. Other sites have different privacy and security policies, which we advise you to read.

WHAT ARE MY RIGHTS?

In certain circumstances you will have the following rights when it comes to our handling of your personal data:

• Right of access – you have the right to request a copy of the personal data we have about you and to request supporting information explaining how the personal data is used. Please note that sometimes we may ask you to provide proof of identity before we show you your personal data – so we can protect unauthorised access.

• Right of rectification – you have the right to request that we rectify inaccurate personal data about you that we have.

• Right of erasure – you have the right to request that we erase all personal data about you that we have (please note that we may be able to reject or restrict the request in some circumstances, depending on the information we hold and our lawful reason to keep it).

• Right to restrict processing – in some situations, you have the right to request that we do not use the personal data you have provided (e.g. if you believe it to be inaccurate).

• Right to object, including to direct marketing – you have the right to object to certain processing by us of your personal data (unless we have overriding compelling grounds to continue processing) and the right to object to direct marketing by us.

• Right of data portability – you may have the right to request that we provide you with certain information that you have provided to us in an electronic format or to provide that information to a third party.

Please get in touch with us if you would like to exercise any of these rights (including having access to your personal data).

You also have the right to complain to the UK's data protection regulator, the Information Commissioner, about our handling of your data. You can use the relevant section of the Information Commissioner's Office website to do this.

TALK TO US

If you have any queries, comments or complaints regarding this Privacy Policy, just get in touch.